Shipping, Exchanges and Returns

We are committed to ensuring you are pleased with your decision to purchase at LuShae Jewelry. If you are unsure of any of the following or require further clarification please do not hesitate to contact us.


Shipping

For a limited time only shipping is currently free to all destinations!

All jewelry is expressly shipped with registered US post to all countries. We charge a flat shipping rate of $10. US customers can expect delivery of your jewelry 2-5 working days after placing your order, international orders can take up to 14 working days depending on your country.


Returns

We use a registered postal service to deliver all goods and are careful to inspect the quality of all jewelry prior to shipping. If you have received damaged or defective goods please contact us immediately to arrange a no cost exchange or refund. Please provide your order number and contact us within 7 days of receiving your goods.

If for any reason you are not happy with your item, contact us within 7 days of receiving your item for a full refund. Use the form at the bottom of the page for all exchange and return requests.


Exchanges

If you are not comfortable with the size or quality of your jewelry please contact us for a free replacement. Please contact us with your order ID and list the reason you are requesting an exchange. Once your exchange is approved we will ship your replacement immediately.


Exchange & Return Form